Payment and Refund Policy

Scope and seller

This Payment and Refund Policy applies to payments made to DesKript INC, an Illinois corporation operating the Night National Corp. brand. A signed master services agreement, proposal, statement of work, order form, change order, or support schedule (a “Client Agreement”) controls project-specific scope, fees, deposits, milestones, acceptance, cancellation, and remedies. If this policy conflicts with a signed Client Agreement, the signed Client Agreement controls for that engagement, except where applicable law requires otherwise.

A project brief, estimate, invoice, or payment does not expand project scope or create a service commitment beyond an authorized Client Agreement.

Currency, invoices, and authorization

Unless a signed Client Agreement states otherwise, authorized invoices and support-plan prices are stated and collected in U.S. dollars. Invoice amount, currency, purpose, line items, tax amount, and due date come from our server-controlled records and cannot be entered or changed by the payer in Checkout. Any applicable tax or approved third-party cost will be identified in the Client Agreement or invoice; we do not add undisclosed charges.

A one-time invoice is charged only when an authorized user chooses to pay and completes the Stripe-hosted payment flow. A payment return page alone does not establish that payment succeeded. We update payment and invoice status only after reconciling verified Stripe records with the amount, currency, invoice, and organization in our records.

Payment processor and methods

Stripe processes payments through its hosted interfaces. Payment methods are those Stripe makes available based on its configuration and the payer’s device, browser, location, account, and eligibility. We do not guarantee that a particular card, wallet, bank method, or other payment method will be available.

Stripe collects payment credentials. We do not receive or store full card numbers, card security codes, or wallet credentials. DesKript INC is the provider of Night National Corp. services; Stripe acts as payment processor unless the checkout page expressly identifies a different merchant-of-record arrangement. A bank, card issuer, or wallet provider may impose a fee or currency conversion that we do not control.

Project deposits, milestones, and cancellation

A Client Agreement may require a deposit, milestone payment, time-and-materials billing, recurring charge, or final payment. The Client Agreement controls how completed work, reserved capacity, approved expenses, and non-cancelable third-party commitments are treated if a project is paused or canceled.

If a Client Agreement does not state a specific refund rule, we review a request in good faith based on work performed, deliverables provided, time or capacity already committed, documented non-cancelable third-party costs, payment status, written exceptions, and applicable law. We do not impose an undisclosed cancellation or administrative charge. Cancellation does not by itself establish refund eligibility.

Recurring support

An assigned monthly support plan is enrolled through Stripe only after an authorized organization owner sees the recurring price and terms and affirmatively accepts them. The plan renews automatically every month at the displayed price until canceled. The subscription covers only the services stated in the applicable Client Agreement or support schedule; work outside that scope requires separate authorization.

Every support subscription offered through online Checkout uses the following standard terms: it is month-to-month with no minimum term. You may request cancellation through any cancellation option available in Stripe Billing Portal or by emailing billing@nightnationalcorp.com. To avoid the next renewal charge, cancel before the renewal date shown in your billing profile. Cancellation takes effect at the end of the current paid billing period, and access to the purchased support coverage continues through that period. If a signed Client Agreement states different renewal, cancellation, or refund terms, do not use online Checkout; contact billing for a separate written activation process.

Under the online Checkout terms, cancellation stops future renewals but does not create a prorated refund for the current paid period. We may approve a full or partial exception for duplicate or incorrect billing, failure to provide the purchased coverage, a written exception, or another circumstance required by applicable law. We present the renewal terms next to the enrollment control, retain the accepted commercial snapshot and policy version, and send a confirmation containing the recurring amount, cancellation method and effect, refund rule, and accepted terms version after Stripe reports a completed enrollment.

Refund requests

To request review of a payment, email billing@nightnationalcorp.com and include your name, organization, invoice or receipt reference, charge date, amount, and reason. Do not send full card details, security codes, passwords, authentication codes, or wallet credentials.

Refund requests are evaluated under the applicable Client Agreement, work performed or accepted, support already provided, documented non-cancelable third-party costs, duplicate or incorrect billing, payment status, written exceptions, and applicable law. We will communicate the decision in writing. Nothing in this policy limits a non-waivable right or remedy.

Approved refunds

Approved refunds, whether full or partial, are submitted through Stripe and reflected in our account records after provider reconciliation. Stripe generally returns a refund to the original payment method and does not permit us to direct it to a different card or bank account. We will provide confirmation when a refund is submitted.

Stripe, the card network, and the customer’s financial institution control when a submitted refund appears. A refund may remain pending, fail, or require additional action. We do not guarantee a posting date. If Stripe reports a failed refund, contact billing@nightnationalcorp.com so we can verify the status and determine an appropriate lawful next step.

Failed, duplicate, incorrect, and unauthorized payments

A failed or incomplete payment does not satisfy an invoice. We may notify the billing contact and pause affected paid work or support subject to any notice and cure period in the Client Agreement or required by law. We do not add interest, collection costs, or late fees unless a signed Client Agreement expressly authorizes them and they are lawful.

We will investigate a reported duplicate or incorrect charge against Stripe and our server records and correct a confirmed error. If you do not recognize a charge, contact billing@nightnationalcorp.com and your payment provider promptly. We will never ask you to provide a complete payment-card number or security code by email.

Payment disputes

Please contact billing@nightnationalcorp.com promptly if you believe an invoice or charge is incorrect. When practical, contacting us first may allow faster review. Doing so does not waive any card-network or legal right, and this policy does not waive rights that cannot lawfully be waived.

We may provide Stripe, card networks, banks, or other authorized participants with the applicable Client Agreement, invoice, authorization record, communications, delivery or usage records, and refund-policy evidence reasonably needed to investigate a dispute. Refund and dispute status is based on verified provider records.

Policy changes and contact

We may update this policy prospectively by posting a revised version and updating the effective date. A change will not retroactively alter a signed Client Agreement, an authorized charge, or an earned refund right. We will provide additional notice or obtain new consent when required by law.

For invoices, cancellations, refund requests, or payment questions, contact DesKript INC, operating the Night National Corp. brand, at billing@nightnationalcorp.com. For technical help with portal access, contact support@nightnationalcorp.com. Formal notices for a paid engagement must follow the notice provision in the applicable Client Agreement.